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How To Build Your Brand’s Trust Economy

How To Build Your Brand’s Trust Economy

By Josh Strutt Associate Director – Deployment, Retail Doctor Group “In any relationship, the essence of trust is not in its bind, but in its bond. So hold the hand of the person whom you love rather than expecting them to hold yours.” – Anonymous With consumers now...

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Customer Experience – It’s Not All About The Transaction

Customer Experience – It’s Not All About The Transaction

By Anastasia Lloyd-Wallis COO & Head of Insights, Retail Doctor Group After 2 years filled with uncertainty due to constant lockdowns in a turbulent landscape, retailers are constantly asking themselves: How can I improve the customer experience? What can I do to...

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Why retail leopards need to fast change their spots

Why retail leopards need to fast change their spots

By Brian Walker CEO & Founder, Retail Doctor Group Time may change me But I can't trace time I said that time may change me But I can't trace time. So sang David Bowie and the topic of change is one that affects all of us in retail. As consumer purchasing habits...

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So you think you can sell

So you think you can sell

By Josh Strutt Associate Director - Deployment, Retail Doctor Group Despite so much commentary on “how to survive in a recession”, there are some straightforward business tips that don’t often get mentioned - and will help retailers quickly. Let’s start with an area...

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Are 80% of your shoppers buying from your competitors?

Are 80% of your shoppers buying from your competitors?

By Josh Strutt Business & Strategy Consultant - Deployment, Retail Doctor Group  Convert passers-by or are 80% of your shoppers buying from your competitors? "I think we're having fun. I think our customers really like our products. And we're always trying to do...

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What has happened to the successful “Merchant of Venice”?

What has happened to the successful “Merchant of Venice”?

By Peter Sheppard Senior Deployment Consultant, Retail Doctor Group  As most of us will recall one of our school set works by the famous author and philosopher William Shakespeare was - “The Merchant of Venice”. In this fable, he eloquently describes how this merchant...

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2022 Consumer Trends: What should retailers expect? (Part 2)

2022 Consumer Trends: What should retailers expect? (Part 2)

By Anastasia Lloyd-Wallis COO & Head of Insights, Retail Doctor Group In the last 12 months, the world has changed significantly and consumers are no different. If we even just think back 5 years, the thought of virtually trying on clothes and purchases being...

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